Both business experts and IT staff are highly experienced in their domain. Neither of them speak the language of the domain of their counterpart. This resolves in miss aligned IT, and misunderstood business requirements. This is where Fact Oriented Modeling may help. Using the natural language and concrete examples from the business, IT is able to gather requirements in a way all parties can validate the information model and requirements. This may prevent situations where the Need and Service do not speak a common language.
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