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IDProjectCategoryView StatusLast Update
0004505CaseTalk ModelerDiagramspublic2024-10-08 09:50
ReporterLennart van Ham Assigned ToBCP Software  
PriorityurgentSeveritycrashReproducibilityhave not tried
Status closedResolutionunable to reproduce 
PlatformIntelOSWindowsOS Version11
Product Version13.2 
Summary0004505: Access violation at address 0078ABB# in module 'CaseTalk.exe'
DescriptionSuddenly get this error, when trying to edit element. I think after straightening line.

Clicking 'OK' or 'X' just makes the error pop up again.

CTRL+ALT+DEL to shut down CaseTalk is only solution. Lost a lot of information, again.....
TagsNo tags attached.
CaseTalk EditionEducation Edition

Activities

Lennart van Ham

Lennart van Ham

2024-03-29 11:39

reporter  

image.png (53,342 bytes)   
image.png (53,342 bytes)   
BCP Software

BCP Software

2024-04-01 11:27

administrator   ~0005135

CaseTalk has a menu item 'Help\Logging' it would be helpful if a copy of the (relevant) content is added to the ticket. It may give some more clues. Since Windows has increased security over the years, a memory address not longer is a clue in reproducing the error, or finding the location of the error.

When it comes to these error dialogs, holding down the ESC-key and trying to click a different (diagram)tab to the foreground, may stop the repetetive error dialog. Which seems to be a paint issue.
Lennart van Ham

Lennart van Ham

2024-04-04 08:26

reporter   ~0005159

Where do I find the 'Help/Logging' ? :)
image-2.png (51,665 bytes)   
image-2.png (51,665 bytes)   
BCP Software

BCP Software

2024-04-04 11:05

administrator   ~0005160

Excuse me. It is a typo, it should've been 'Tools\Logging'. :-o
Lennart van Ham

Lennart van Ham

2024-04-05 07:54

reporter   ~0005166

The logging only goes back until this morning :'(

Issue History

Date Modified Username Field Change
2024-03-29 11:39 Lennart van Ham New Issue
2024-03-29 11:39 Lennart van Ham File Added: image.png
2024-04-01 11:27 BCP Software Assigned To => BCP Software
2024-04-01 11:27 BCP Software Status new => feedback
2024-04-01 11:27 BCP Software Note Added: 0005135
2024-04-04 08:26 Lennart van Ham Note Added: 0005159
2024-04-04 08:26 Lennart van Ham File Added: image-2.png
2024-04-04 08:26 Lennart van Ham Status feedback => assigned
2024-04-04 11:05 BCP Software Note Added: 0005160
2024-04-05 07:54 Lennart van Ham Note Added: 0005166
2024-10-08 09:50 BCP Software Status assigned => closed
2024-10-08 09:50 BCP Software Resolution open => unable to reproduce