View Issue Details

IDProjectCategoryView StatusLast Update
0004736CaseTalk ModelerServerpublic2024-09-19 10:43
ReporterBCP Software Assigned ToBCP Software  
PrioritynormalSeverityblockReproducibilityhave not tried
Status closedResolutionfixed 
PlatformIntelOSWindowsOS Version11
Target Version13.4.1Fixed in Version13.4.1 
Summary0004736: System user account locked out
DescriptionWhen the system user account is locked out, it requires a database access to unlock this account. Some other method needs to be made available.
TagsNo tags attached.
CaseTalk Editionunknown

Activities

BCP Software

BCP Software

2024-09-19 10:43

administrator   ~0005356

A false login will present a timeout before another attempt can be made. For system accounts, this is a non blocking procedure. To unlock any user account, run this on the database:

update ctk_user set user_password='reset', user_failed_logins = 0 where casetalk_user_name = 'john'

Issue History

Date Modified Username Field Change
2024-09-02 12:58 BCP Software New Issue
2024-09-02 12:58 BCP Software Status new => assigned
2024-09-02 12:58 BCP Software Assigned To => BCP Software
2024-09-19 10:43 BCP Software Status assigned => closed
2024-09-19 10:43 BCP Software Resolution open => fixed
2024-09-19 10:43 BCP Software Fixed in Version => 13.4.1
2024-09-19 10:43 BCP Software Note Added: 0005356